Terms and Conditions

Welcome to Pristine Pad: Brisbane's Premier Cleaning Service. By accessing our website and booking our cleaning services, you agree to the following Terms & Conditions.

Pristine Pad provides professional residential cleaning services across Brisbane, including:

• Upholstery Cleaning
• Mattress Cleaning
• Blind Cleaning
• Curtain Cleaning
• House Cleaning

Service availability may vary depending on location and scheduling.

All quotes provided are estimates based on the information supplied by the customer.

Final pricing may vary depending on:

• Property size
• Item condition
• Level of cleaning required
• Additional services requested

Any pricing adjustments will be discussed before work begins.

Bookings are confirmed once accepted by both parties.

Payment is required upon completion of the service unless otherwise agreed in writing.

Accepted payment methods may include:

• Bank Transfer
• Credit/Debit Card
• Cash

We kindly request at least 24 hours notice for cancellations or appointment changes.

Late cancellations may incur a cancellation fee.

Customers must provide safe and reasonable access to the property at the scheduled appointment time.

If access cannot be provided, additional charges may apply.

While we aim to achieve the best possible results, some stains, odours, marks or wear may be permanent and cannot be completely removed.

Results may vary depending on:

• Fabric/material type
• Age and condition
• Existing damage
• Severity of staining

Customers are responsible for:

• Removing fragile or valuable items
• Securing pets
• Providing accurate booking details
• Informing us of any special conditions or concerns

We reserve the right to refuse or discontinue services where conditions are unsafe or hazardous for our team.

We take great care when performing our services.

However, Pristine Pad is not responsible for:

• Pre-existing damage
• Wear and tear
• Manufacturer defects
• Improperly installed furnishings or fixtures

Any concerns must be reported within 24 hours of service completion.

All website content including text, logos, graphics and images remains the property of Pristine Pad and may not be copied or reproduced without permission.

We may update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

If you have any questions regarding these Terms & Conditions, please contact us.

Pristine Pad: Brisbane's Premier Cleaning Service
Brisbane, Queensland, Australia

Phone: 0402 035 482

Emails:

• neilsingh2020@gmail.com
• pristinepad1@gmail.com