Terms and Conditions

Welcome to Pristine Pad: Brisbane's Premier Cleaning Service. By accessing our website and booking our cleaning services, you agree to the following Terms & Conditions.

Pristine Pad provides professional residential cleaning services across Brisbane, including:

• Upholstery Cleaning
• Mattress Cleaning
• Blind Cleaning
• Curtain Cleaning
• House Cleaning

Service availability may vary depending on location and scheduling.

All quotes provided are estimates based on the information supplied by the customer.

Final pricing may vary depending on:

• Property size
• Item condition
• Level of cleaning required
• Additional services requested

Any pricing adjustments will be discussed before work begins.

Bookings are confirmed once accepted by both parties.

Payment is required upon completion of the service unless otherwise agreed in writing.

Accepted payment methods may include:

• Bank Transfer
• Credit/Debit Card
• Cash

We kindly request at least 24 hours notice for cancellations or appointment changes.

Late cancellations may incur a cancellation fee.

Customers must provide safe and reasonable access to the property at the scheduled appointment time.

If access cannot be provided, additional charges may apply.

While we aim to achieve the best possible results, some stains, odours, marks or wear may be permanent and cannot be completely removed.

Results may vary depending on:

• Fabric/material type
• Age and condition
• Existing damage
• Severity of staining

Customers are responsible for:

• Removing fragile or valuable items
• Securing pets
• Providing accurate booking details
• Informing us of any special conditions or concerns

We reserve the right to refuse or discontinue services where conditions are unsafe or hazardous for our team.

We take great care when performing our services.

However, Pristine Pad is not responsible for:

• Pre-existing damage
• Wear and tear
• Manufacturer defects
• Improperly installed furnishings or fixtures

Any concerns must be reported within 24 hours of service completion.

All website content including text, logos, graphics and images remains the property of Pristine Pad and may not be copied or reproduced without permission.

We may update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

Standard Cleaning Scope

Our standard mattress, upholstery and rug cleaning service includes, where suitable for the material:

• Inspection: Assessing the item’s condition, fabric, visible stains and any existing damage.

• Vacuuming: Removing loose surface dust, dirt and debris.

• Hot water extraction: Cleaning suitable materials using hot water extraction equipment to loosen and extract dirt and moisture.

• Deodorising: Applying a suitable deodorising product to help reduce common odours.

Sanitising is optional and provided at the customer’s request, subject to material suitability. We will confirm whether it is included in your quote or attracts an additional charge before proceeding.

Cleaning methods may need to be adjusted following inspection. We will discuss any material change to the agreed scope before work begins.

Blind, curtain and house cleaning have separate scopes, as specified in your quote.

Optional Extras

The following services are not included in standard cleaning unless expressly listed in your quote and attract an additional charge:

• Additional steam cleaning treatment

• Scotchgard™ fabric protection, or another agreed fabric protection product

• Dust mite treatment

Optional treatments require your approval and must be suitable for the material being treated.

Fabric protection is intended to help resist spills and staining. It does not make fabric waterproof or stain-proof.

Dust mite treatment does not guarantee complete elimination of dust mites or allergens and is not a pest-control service. We do not provide bed bug treatment. If you suspect bed bugs, or dust mite concerns persist following cleaning, contact a licensed pest-control professional.

Indemnity

To the extent permitted by law, the customer agrees to indemnify Pristine Pad for reasonable, proven direct losses or third-party claims caused by the customer’s negligence, deliberate misconduct or material breach of these Terms & Conditions.

This may include knowingly providing incorrect information about an item, failing to disclose a known hazard or damaging cleaning equipment through misuse.

The customer’s responsibility is limited to the extent that their actions caused or contributed to the loss. Pristine Pad will take reasonable steps to minimise any loss.

This indemnity does not apply to losses caused or contributed to by negligence, breach of contract or unlawful conduct by Pristine Pad, its employees or subcontractors.

The customer acknowledges that cleaning results depend on the material, condition and previous treatments, and that complete stain or odour removal cannot be guaranteed. This acknowledgement does not excuse a failure to perform the agreed services with due care and skill.

If you have any questions regarding these Terms & Conditions, please contact us.

Pristine Pad: Brisbane's Premier Cleaning Service
Brisbane, Queensland, Australia

Phone: 0402 035 482

Emails:

• pristinepad1@gmail.com