Refund Policy

At Pristine Pad: Brisbane's Premier Cleaning Service, we are committed to providing high-quality cleaning services and customer satisfaction.

Please read our Refund Policy carefully before booking our services.

We take pride in delivering professional cleaning services with attention to detail and care.

If you are not satisfied with the service provided, please contact us within 24 hours of service completion so we can review and resolve the issue.

Where appropriate, we may offer a complimentary re-visit to address any areas of concern identified by the customer.

Re-visits are determined at the discretion of Pristine Pad after assessing the original service completed.

Refunds may be considered in limited circumstances where:

• A booked service was not delivered
• Significant service issues were identified and could not be resolved
• Payment errors occurred

Refund requests must be submitted within 24 hours of the completed service.

Refunds will generally not be provided for:

• Pre-existing stains, damage, wear or discolouration
• Results limited by fabric condition, age or material type
• Change of mind after service completion
• Areas or items not included in the original booking
• Delays caused by restricted property access or unsafe conditions

Customers are encouraged to provide at least 24 hours notice for cancellations or rescheduling.

Late cancellations may incur a cancellation fee.

Approved refunds will be processed using the original payment method where possible.

Processing times may vary depending on your financial institution.

If you have any questions regarding this Refund Policy, please contact us.

Pristine Pad: Brisbane's Premier Cleaning Service
Brisbane, Queensland, Australia

Phone: 0402 035 482

Emails:

• neilsingh2020@gmail.com
• pristinepad1@gmail.com